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Jason Small

Civil Servant with a keen interest in IT

Website

  • Date of BirthJul 26, 1985
  • AddressPontypridd, Wales, UK
  • E-mail[email protected]
  • Phone +44 7891741766
5

Work Experience

  • 2019-Present

    Civil Servant

    HMRC

    Currently on an EOI as a front line manager in PT operations. I coach and support my team to ensure their quality and average call handling time are at the required level to serve our customers.

  • 2018-2019

    Senior Manager

    Morrisons

    I led and empowered my managers to always put the customer first and deliver outstanding customer service. I would listen and respond to customer feedback and react accordingly. I managed all people routines, taking accountablility of department scheduling, absence, performance and talent conversations. I would deliver training to the management team to ensure they had the capability and confidence to deliver their role. I would identify and develop talent with colleagues and managers who showed potential. I led colleagues with a directed purpose to deliver outstanding performance against all relevant targets.

  • 2016-2018

    Team Manager

    Tesco

    I produced methods that would benefit the department and by extension the business. I supported business initiatives and implemented company changes. I continuously maintained a high level of customer service in my department leading by example and training my staff on giving the customer a great experience. As a Team manager I was responsible for achieving all KPIs. These included customer viewpoint, turnover, waste, unknown loss, training, absence and holiday management. I oversaw 20 members of staff and continuously implemented strategies to improve productivity. I also conducted training and seminars to motivate and build the skills of my team members. I continually assessed my employees productivity levels and monitored their customer service level.

  • 2014-2016

    Assistant Store Manager

    Lidl

    I took accountability of the store in the absence of the store manager. Managing and motivating a team to increase sales and ensure efficiency. Confirmed promotions were run accurately and to company standards. Ensured my team was working toward the target for the day and that excellent customer care standards were met at all times. Managing stock levels and making key decisions about stock control. Analysing sales figures and forecasting future sales. Interpreting trends to facilitate planning. Dealing with staffing issues such as interviewing, conducting appraisals and performance reviews as well as providing and organizing training and development.

  • 2005-2016

    Line Manager

    Tesco

    [See Above]

Education

  • 2005

    2nd year Computer Science BSc

    Cardiff University

    Was offered fast track management with Tesco, as a result did not finish my degree

  • 2003

    1st Year Economics BSc

    Birmingham University

    Wanted to change course to something I was passionate in.

  • 2002

    A Levels

    Cardinal Newman RC

    A - Business & Economics
    B - Computing
    C - Applied Mathematics
    D - Physics

  • 2000

    GCSE

    Cardinal Newman RC

    11 GCSE A* - C

References

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References available on request

Retail Management

Morrisons / Tesco / Lidl

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References available on request

Operational Delivery

HMRC

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References available on request

Please contact through my email at the top of this page

for further information

Extra Skills

75%

VBA

Visual Basic experience

90%

SQL

SQL experience

83%

PHP

Php experience

15

Years of Management Experience